account cancellation, double charged, unauthorized charge, double charge, charged twice
When customers report seeing an unexpected charge on their bank or billing statement, it's usually the result of the customer forgetting to cancel their subscription before it renewed.
The customer may have also accidentally created two (or more) accounts with us and one may still have an active subscription.
No worries! Just hit us up at email@example.com, and we'll get it all sorted out for you. 😃