billing, billing cycle, how to cancel, when is my payment due, cancel my account
Here are some common questions and answers related to how billing works.
When is my payment due?
All of our plans are prepaid, and full payment is due on subscriptions before each new pay period begins.
Here are two examples for a free trial of the Bronze plan ending on January 20:
If you choose to pay monthly, your $19 payment will be due on the 20th of each month until you cancel.
If you choose to pay annually, your $163 payment will be due on January 20 of every year until you cancel.
Will my plan automatically renew?
Yes, our month-to-month and annual plans both automatically renew at the end of each billing period unless you cancel your account before the next payment date.
Our system works a bit differently from others in that it calculates the renewal time based on the exact time of day that you signed up rather than the renewal expiring at midnight.
How do I cancel?
You can cancel your account any time from your Settings page with a single click or you may email us at email@example.com. Once you cancel, the system will schedule your account to cancel at the end of your current billing cycle. You will still have access to our content until the end of your billing cycle.
What are your full Terms?
Please check out our Terms of Service page for more details.
I still have a question.
No problem! Just send a message to firstname.lastname@example.org, and we'll be happy to help. 😃